Advanced Ortho Systems - Providing Orthodontic Software

"I want you to know how happy I am to be a client of AOS. Your unique and innovative software has been vital to the success of my practice. I never doubted that AOS could deliver what was promised, but it has exceeded my expectations."

"I have been happy to recommend AOS to other doctors who have then chosen AOS to operate their orthodontic practices. AOS has truly taken us to a new level of technology in orthodontics!"

Franci Raines, Manager
Tennessee Valley Orthodontics

"How is my orthodontic software relationship going? Great!! I still firmly believe that the company, AOS, is innovative, gives excellent support and training. More importantly, they give you what they promise."

"We have been on AOS Program Director for 4 years now and I am pleased to write this letter of recommendation for AOS Program Director and AOS support."

"I wanted to take a moment to express our satisfaction and gratitude. When we approached you we were desperate; our computer system had just crashed and our office was in a state of disarray. Dr. Shemirani had read about your online delivery system and while I shopped around and collected data about other software companies, he remained firm in his desire to give AOS a try. I was skeptical.

�I want to tell you that I am very impressed with how your business runs, and how great your staff has been. I don't always understand all the "tech stuff", but your system administrator spends as much time as is necessary explaining and re-explaining things to me. In addition, everyone has been very thorough and readily available, and it is much appreciated. I have dealt with many people and many companies while opening my new practice over these past two months and the customer service of AOS clearly stands out above the rest! I have been telling everyone in my residency about you guys, and I look forward to continuing to work with you all.�

Michael K. DeLuke, DDS, MDS

"I just had to get back to you. Janet reviewed the latest version with my administrative assistant and she just couldn't stop raving about it. The fact is, AOS Program director is probably the finest software system for medical or dental usage ever conceived. Major kudos to you and your team."

Mark J. Perelmuter, DMD, MS

"I look forward to expanding my use of this very sophisticated and comprehensive software. It will lead me to being paperless. The software and technology are already there but my staff and me can only accommodate so many changes at once."

Excerpt from 'The Road to Paperless Nirvana' Written by Hugh R. Phillis, DMD and published in the Orthodontic Cyberjournal.

"I assisted a large orthodontic practice with 3 locations in the transition from an old management system to AOS Program Director. The program is customizable and friendly. There is never just 'one' way to accomplish a task, so each of the employees has been able to develop their own custom settings and processes. There are many functions available to them that they have yet to utilize, but it is nice to know that when they are ready, the functions are included in this full-featured program.

"Bryan is a true visionary that knew there was a better way of providing orthodontic management software. Because of his intelligence and foresight he was able to make a comprehensive system that integrates with any program a reality."

Colorado Orthodontist (Name provided on reference list)

"Program Director has incorporated so many useful features I can't think of any it doesn't address. We are able to customize many aspects of the program to fit our needs and preferences. Navigation through various screens is quick with many shortcuts to those frequently used.

We look forward to working with AOS to keep our practice efficient and on the cutting edge of technology."

"I love working with the software and learn something new and useful everyday. The capacity of the software is outstanding."

"Janet is a wonderful ambassador for your company. She is smart, patient and kind and a joy to spend time with. She is a gifted teacher and I feel the training she provided for me and my staff was invaluable."

Colorado Orthodontist (Name provided on reference list)

"Your trainer did an excellent job with initial training. We only wish we could have had her longer."

"Your trainer arrived at our office when we were at our lowest point; our computer system had just crashed and our office was in a state of disarray. We were missing data, patient files and vital financial records. We had a long road ahead of us, as we would have to manually re-create those records. In my mind I figured the trainer would come to our office, spend a couple of days showing us the program, train us on how to use it and be gone.

Boy was I wrong! Upon her arrival she made it clear that she was here to help. She rolled up her sleeves and helped us tackle our mess! She arrived early each morning and left late in the afternoon. She left our office with the promise that she would do whatever it took to get us up and running as soon as possible. She made good on her promise."

"The level of assistance and training that were provided during the installation and startup of our system was remarkable and it continues as we evolve into all of the innovative features AOS has to offer. The staff has always been more than pleasant and helpful each time we call."

"I specifically wanted to compliment you on customer service. My staff has been very pleased."

"The most pleasant surprise regarding AOS is the staff. I thought the odds were against having so many kind and efficient people in one company.

Since my training, I have called support more than once and the staff is always so friendly. It doesn't matter how many times I've called, they always make me feel like they are happy to hear from me. They are so smart, capable and able to solve my dilemma with ease and grace.

I have no idea how your system administrator makes things work, but he is incredibly efficient at solving 'issues' and seems to have a solution for all my concerns. He is very friendly and never condescending, despite my lack of experience in the field."

"I really appreciate the amazing customer support. It is wonderful peace of mind to know that we have a trusted and capable company to depend on. We just pray that your commitment to customer service will remain so strong."

"We appreciate the capabilities of AOS but having previously used orthodontic software from another well known vendor we most especially appreciate the stability and support provided by AOS. The system has been stable and errors are few.

With our previous system we waited hours or days for someone from support to even return our calls. The availability of knowledgeable support is excellent. With AOS we do not have the battle between software and hardware support so often encountered. Your staff has always helped us with our upgrades at a time convenient for our schedule so as to eliminate down patient time.

"AOS' Internet Program Delivery has proven itself to be the �epitome' of convenience and functionality. We love the ability to logon to Program Director 24 hours a day from anywhere that we have an Internet connection! It is also comforting to know that our data is so well protected in your datacenter. We could never afford to provide all those safeguards in all of our offices."

"As of July 2003, I took the plunge with a new upgrade from AOS to its IPD version. Most unique was the fact that the server for the network was based in their office: connection to the network was done via the Internet. Why would I do that, you ask? The advantages - they have the software all the time to tweak, revise, correct, and improve. This means no waiting months and months for the next upgrade. They are responsible to back it up daily on redundant servers in various locations to insure security and access. This is better than my best efforts in house. This setup allows for inexpensive, reliable �thin-client� hardware that is tailored for limited scope applications like in orthodontic offices. It requires no big in-house server and no on-call network service guy was needed to set it up.

New technology and applications excite me and I could also see the future applications and expansions into increased patient Internet applications for the office. And as you might guess, I like to stay close to the leading edge."

"The only times we have really been down were for hardware upgrades and recently we went on the Internet version while our server was upgraded so we remained continuously operable."

"Another choice is whether to purchase a server which can cost thousands of dollars, or to have your software company host the server through Application Service Provider ('ASP') or Internet Program Delivery ('IPD') services. ASP/IPD utilizes the Internet to communicate with an offsite server containing the software and your patient data. However, this is dependent upon which software company you use, as most do not support ASP/IPD. With Advanced Ortho Systems ('AOS') we are able to use IPD.

AOS does daily backups of our data on multiple servers; they also prepare two monthly DVD backups, archiving one and sending one to our office. This eliminates backup failures and also reduces office/staff time. Another benefit of ASP/IPD is that it allows the software company to work on your system without requiring the staff to spend excessive time on the telephone.

In some situations, the staff must call in and have the software company technical support staff walk them through the procedure to correct the problem. The technical support staff may need to log on to the office computer for long periods of time to resolve an issue. With ASP/IPD, if there are any adjustments that need to be made, the server is at their location and they can fix the problem without requiring your staff to be on the telephone or tying up one of your office workstations.

Program updates can also be done when your office is closed. Updates are done immediately as the software company updates their server; you do not wait for disks to be sent in the mail. Another great advantage is that you can log on to your secure server (as long as you have the address and your password) from anywhere that has an Internet connection. This works great for satellite offices and allows you to work from home, while on trips, or at meetings."